SAFETY IS OUR TOP PRIORITY

WestTel is Next Generation 911, period.

Who We Are

WestTel International is changing the way the public safety industry talks about state of the art. Conceived as a purely Next Generation 911 provider, WestTel offers cutting-edge, high-availability NextGen 911 services that are robust enough to handle the most demanding metropolitan PSAPs, yet are delivered through a business model geared towards the budgets of smaller or more rural communities. On the user end, our systems are intuitive, completely integrated, and easy to use. On the administrative end, our systems are remotely monitored and maintained, highly reliable, continuously upgraded, and provided at sensible, stable prices.

Mission: Reinventing the way public safety incorporates innovation.

What Makes Us Different

WestTel International is completely free of the legacy demands faced by most companies serving the public safety industry. While our solutions remain seamlessly compatible with all existing technologies, they have been designed from the outset to comply fully with all NESA and i3 Next Generation standards. More importantly, WestTel solutions are built to be easily and quickly upgraded as technology and industry mandates continue to evolve.

Our unparalleled proficiency in NextGen 911 is not the only quality that makes us stand out. WestTel is driven by a revolutionary business model that leaves outmoded industry practices behind. We make continuous and incremental upgrades to our systems as a part of standard maintenance, or as new technology becomes available. These rolling upgrades are included in our normal billing cycles, eliminating the need for costly, time-intensive, and logistically problematic system overhauls every few years.

With WestTel International, you are provided totally integrated emergency service systems that were devised to simplify dispatchers’ lives. These services are fully fledged NextGen 911, complying with all current i3 standards as well as readily upgradable to accommodate future innovations. Finally, WestTel delivers top-of-the line technology with incomparable service and support and at stable, predictable pricing.

WestTel, through more effective and more cost-efficient methods, makes it easier to keep our citizens safe.

Proficiency

Our unparalleled proficiency in NG9-1-1 is not the only quality that makes us stand out. WestTel is driven by a revolutionary business model that leaves outmoded industry practices behind.

Technology

We make continuous and incremental upgrades to our systems as a part of standard maintenance, or as new technology becomes available.

Value

Upgrades are included in our normal billing cycles, eliminating the need for costly, time-intensive, and logistically problematic system overhauls every few years.

Safety is our top priority.

High Availability System

WestTel’s 911 Call Handling Solution is a high availability system that leverages existing technologies while being completely IP capable and compliant with NENA and i3 standards.

The WestTel Call Handling Solution is:

Fully Integrated

At the interface level, our Call handling solution has been designed and rigorously tested to simplify the emergency dispatcher’s workspace while simultaneously augmenting the tools that aid their critical decision-making. The Solution reallocates invaluable seconds typically spent managing hard- and software inefficiency issues to making life-saving decisions and intelligently deploying emergency resources.

Adaptive

The WestTel Call Hanlding Solution features the power and high availability necessary to handle even the most high-volume PSAPs. Nevertheless, remote monitoring, support, and maintenance coupled with rolling upgrades makes our solution incomparably cost-efficient and the ideal choice for smaller cities and rural or remote areas. Compatible with all existing 911 technologies — landlines, cellular sources, and Voice over IP — and designed to facilitate upgrades whenever they are needed. The WestTel 911 call-handling solution meets the standards of today while remaining ready for the future.

Pioneering

Industry practice has long held that a system needs to be replaced — the so-called “forklift upgrade” — every few years to accommodate industry innovation and amended regulations. Through remote monitoring and service, systemized uniformity, and agile design, 360° Suport eliminates any need for such budget-draining overhauls. Upgrades and improvements are included in WestTel’s standard maintenance protocols and factored into our service and maintenance. This way, expenditures remain predictable and stable, and your system, by way of rolling remote improvements, is always the “latest model” in a constant state of rejuvenation.

Modern

The WestTel Call Handling solution meets the needs of today’s dispatchers and emergency response specialists effectively and efficiently. Our solution is reliably up-to-date — WestTel monitors and is engaged with key NextGen 911 interoperability groups — and agilely incorporates technologies as they become available. Whether it is the delivery and intelligent use of multimedia information, optimizing ANI and ALI information to assure precise and timely responses, or making tools such as TTD/TTY more familiar and user friendly, the WestTel Solution is able both to address the needs of today and anticipate the demands of tomorrow.

Reliable

The WestTel Call Handling Solution utilizes built-in redundancy, all-encompassing remote monitoring and service, inherently scalable design, and expertise within the Voice over IP model to ensure unflagging dependability. The WestTel Call Handling Solution is unencumbered by the requirements associated with legacy transitioning, and was designed and constructed with evolving NENA standards and i3 in mind. Our 360° Support Program is uniquely geared for continual adaptation in a fluid and progress-minded industry.

WestTel International’s 911 Call Handling Solution combines state-of-the-art technology with integrated simplicity and ease-of-use; constant and responsive monitoring with institutional independence; and timely upgrades with stable cost. WestTel is the obvious and most efficacious choice for institutions and professionals engaged in public safety, a field that is always advancing.

Learn More About WestTel International

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