NEXT GENERATION
9-1-1

WestTel’s Next Generation 9-1-1 solution provides PSAPs and ECCs with advanced management tools, operations support and reliable technology. Our VoIP-based PBX provides a fully functional Next Generation 9-1-1-compliant system. It includes a Computer Telephony Interface (CTI) and a full-function digital, touch screen telephone at each position allowing the user to interact with each or both during every call.

ADVANCED MANAGEMENT TOOLS

Our system supports Caller ID, Live IRR to all positions and immediate ALI availability prior to answering calls. Our state-of-the-art network architecture includes:

  • Engineered to support all Next Generation 9-1-1 standards.
  • Designed to integrate with future technologies and applications.
  • Scalable: capable of supporting up to 96 individual 9-1-1 trunks.
  • Delivers high performance voice and data functionality.
  • Supports geographically diverse, stand- alone and cloud-based PSAP operations.
  • Fully redundant, continuously available, fault-tolerant system with lock step processing.
  • Management interface facilitates remote 24 by 7 system monitoring.
  • Continuous and comprehensive self- monitoring diagnostics

We combine this with innovative support and maintenance which provides the uptime necessary to better support the communities you serve.  WestTel’s distinctive service program eliminates any need for budget-draining “forklift upgrade” overhauls with no “Evergreen” agreement required. Spectrum 360° Support and Maintenance includes all amended NG9-1-1 regulations and standards, upgrades, as well as full hardware and software warranties for the duration of the agreement. The all-inclusive Spectrum 360° Support and Maintenance Program ensures hardware and software never reaches “end of life” and provides the following:

  • Spectrum 360° Support & Maintenance starts day of system “Go-Live”
  • 24x7x365 support services & automated monitoring
  • Application of newly introduced technologies as standards are developed
  • Implementation of enhanced functionality software upgrades
  • Hardware maintenance, support & replacement.
  • Support personnel ready to receive, analyze & resolve issues

Management and operations features include:

  • All 9-1-1 software and hardware upgrades are included as part of standard maintenance and service.
  • Rapid implementation and installation: all systems are managed remotely, allowing for lower operating costs and upgrade efficiencies.
  • Simplified, user-friendly tools.

WestTel’s NG 9-1-1 will stand the test of time, we offer a “no product end-of-life” solution. All software is maintained and upgraded as needed. And all hardware, including phones/handsets and rack equipment is replaced as needed.

Our all-inclusive support services include 24x7x365 support personnel to analyze and resolve issues. We also provide real-time issue notifications sent to identified personnel and system rejuvenation with upgrades passed to system and workstations. We also implement new technology enhancements as needed as well as optimize system performance through continuous monitoring and upgrades.

MIS

The WestTel NG9-1-1 MIS 2.0 is a web-based Management Information Systems (MIS) application that uses detailed call data from the WestTel NG9-1-1 system to display and analyze historical information. This includes ACD and Ring group call dat to generate a wide range of comprehensive statistical graphs and reports. The MIS 2.0 solution is available 24x7x365 via a browser interface.  PSAP/ECC Managers and Supervisors can access their secure MIS from any computer with internet access.

24/7 WEB-BASED SOLUTIONS

MIS 2.0 also includes Performance Metrics (Answer Time) call statistic reports to satisfy national, state and local reporting requirements for 9-1-1 call answer time metrics.  All reports are NENA-compliant and exceed NENA recommendations and requirements for PSAP/ECC reporting of call metrics.

MIS 2.0 also include a Call Detail Record (CDR) with detailed information on individual calls through drill-down search results.

ADMIN PBX

As an optional component of the NG9-1-1 Solution, WestTel offers an Administrative PBX system to handle administrative-only phone lines. The system can include IVR and Voice-Mail capabilities.

SUPPORT

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PORTABLE POSITIONS

The WestTel Portable Position is a full WestTel Call Processing Equipment Position consisting of a Phone, Laptop and Networking Device. The Portable Position can be used outside of the 9-1-1 Emergency Call Center to process 9-1-1 and administrative calls. 

FLEXIBILITY & EASE OF USE

Potential uses include in a Mobile Command Post, Special Events Management and Bug-Out situation.

After our research for a new system that was both affordable, reliable and had a strong maintenance and customer support plan, WestTel 9-1-1 stood above the rest in all categories and has continued to do so during our entire affiliation with them. WestTel stays innovative and willing to grow and provide the needed improvements for the various agencies they service. I would highly recommend WestTel International as an excellent provider of 9-1-1 services.

Over the years I’ve come to appreciate how quickly you and your team respond to concerns expressed by dispatch, and your persistence in finding solutions. Thanks for adding an incredibly valuable tool to the dispatch quiver

I can honestly say as an I. T. Manager who understands the support challenges involved with high availability systems that we couldn’t have chosen a better company to meet our need. Our Police Department is also very appreciative of the system and support. We highly recommend WestTel and their E9-1-1 system.

Consider WestTel for your 9-1-1 PSAP system. The only regret we have is that we did not move sooner to have WestTel as our 9-1-1 provider.

KNOWLEDGE BASE

At WestTel we continually strive to stay ahead of the curve when it comes to furthering our knowledge about critical issues facing our customers. Our expert team works on a daily basis to exceed industry norm best practices. We invite you to subscribe to our resources document database. Our knowledge database includes articles, white papers, webinars, case studies and other documentation to keep you informed. Please subscribe below.